CΧ Culture Specialist

In Kotsovolos we embrace everything you have to offer.  
Join our team and let’s #beMORE together!  

📈 In numbers  
3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year

🎯 Our goal  
Planning our future and through latest technologies and innovation, make our lives better  

💼 Your everyday work-life  

• Establish the structure for a CX Academy, providing continuous learning and development resources on customer experience best practices.
• Work with internal teams to develop digital and physical content, courses, and programs that align with the company’s CX goals.
• Identify and create a network of CX Ambassadors within the organization who will serve as internal champions for customer-centric behaviors.
• Liaise with HR, design and deliver training content focused on building customer-centric skills (empathy, communication, problem-solving, etc.).
• Conduct training sessions for employees at all levels and external partners to improve their customer service competencies.
• Continuously evaluate training effectiveness and adjust as necessary
• Plan, coordinate, and execute internal events aimed at celebrating customer experience successes (CX Week, Customer Days, CX Awards etc.)
• Engage employees in the celebration of positive customer stories and contributions to enhancing the customer experience.
• Partner with HR to design and optimize key employee journeys, ensuring that the employee experience aligns with customer-centric principles.
• Support HR in designing onboarding, career development, and performance management systems that emphasize customer experience excellence.

🚀 As an ideal fit, you should have  

• A degree in Business Administration, Marketing, HR, or related field. 
• Advanced certifications in CX, HR, or Training & Development will be an advantage.
• Excellent command of English language ( oral/written)
• Minimum of 4 years of experience in customer experience or organizational development.
• Proven experience in creating and driving customer-centric programs and initiatives across an organization.
• Experience working with HR teams to align employee engagement with customer experience goals.
• Strong presentation and facilitation skills 
• Passionate about customer experience and creating a customer-first culture.
• Long life learner

💎 What we offer  

• Continuous training in new technologies and tools  
• Career development and growth opportunities  
• Competitive bonus scheme, performance-based  
• Group health/medical insurance package  
• Hybrid working model  
• Internal wellbeing actions   

⭐ Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.