Customer Care Team Leader

In Kotsovolos we embrace everything you have to offer.
Join our team and let’s #beMORE together!

📈 In numbers

3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year

🎯 Our goal
Planning our future and through latest technologies and innovation, make our lives better.

💼 Your everyday work-life

• Lead a team of 15 Customer Care Agents and Senior Customer Care Agents
• Lead and inspire a team of customer care agents to deliver excellent levels of individual/team performance and customer satisfaction
• Ensure training and development plans are maintained for all team members
• Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
• Monitor team member's performance daily
• Conduct the "flooring" process (performance monitor, change of duties, breaks, present agents etc)
• Conduct QAs based on the goal set each month
• Provide performance feedback to the team members

🚀 As an ideal fit, you should have

• Minimum 2+ years of team management experience
• BSc/MSc in Business Management, Economics
• Familiarity with call center software and tools is a plus
• Proficiency in English and advanced computer skills (Microsoft Office)
• Strong communication and interpersonal skills
• Strong troubleshooting and problem solving skills

💎 What we offer

• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/medical insurance package
• Internal wellbeing actions

⭐ Join #teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.