Commercial Services B2B Senior Specialist

Αt Kotsovolos, we believe in your uniqueness and everything you have to offer!
Here, you create your own current!
 

📈 Our achievements in numbers
3,000+ People | 100+ Stores | 2 Logistics Centers – 77.000 sqm | 2 Call Centers | 2 Modern Training Centers | Kapaskill – our live, personalized learning ecosystem | 75,000+ hours of training per year | 400+ different roles & 49 Business Units
 

🎯 Our purpose
Better Living. Everywhere. for Everyone!

💼 Your everyday work-life 

• Own the commercial and operational performance of the assigned portfolio, identifying opportunities to drive growth, margin and customer experience.
• Expand the Services ecosystem through direct customer and partner engagement, promoting the portfolio, strengthening relationships and identifying new business and growth opportunities.
• Develop data- and evidence-based recommendations on pricing, propositions, service scope and commercial policies, while leading complex tenders, proposals and contract inputs.
• Drive service performance and operational governance, defining KPIs, dashboards and routines, and leading root-cause analysis and corrective actions for recurring issues.
• Coordinate critical customer cases, delivery dependencies and cross-functional priorities, providing forward-looking visibility on risks, capacity constraints and improvement opportunities.
• Act as a key business owner for commercial systems, data and process changes across SAP, PIM, B2B platforms and reporting tools, from requirements and testing through implementation and post-launch review.
• Ensure data quality, controls and compliance across pricing, master data, reporting, commercial policies and contractual commitments, resolving material issues and escalating key risks with clear recommendations.
• Lead cross-functional improvement initiatives and business cases, aligning stakeholders on outcomes and decisions, quantifying impact where possible, and developing reusable workflows and AI-assisted solutions with appropriate governance and controls.

🚀 As an ideal fit, you should have

• Bachelor’s degree in Business Administration, Marketing, Operations, Finance or a related field 
• 5+ years of relevant experience in B2B commercial operations, services, after-sales, business development or a similar environment.
• Proven experience owning complex commercial or operational initiatives and delivering measurable business outcomes.
• Experience in tendering, customer proposals, contracts, pricing and/or service-level management.
• Hands-on experience with ERP and commercial systems such as SAP, PIM and B2B platforms, combined with strong analytical and reporting skills in Power BI and Excel.
• Ability to translate business requirements into effective process and system improvements ,familiarity with AI productivity and workflow-automation tools is a strong advantage.

💎 What we offer 

• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/medical insurance package
• Hybrid working model
• Internal wellbeing action

⭐ Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.