It Service Desk & Technology Center Officer

In Kotsovolos we embrace everything you have to offer. 
Join our team and let’s #beMORE together! 

📈 In numbers 
3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year

🎯 Our goal 
Planning our future and through latest technologies and innovation, make our lives better 

💼 Your everyday work-life 

• Identify the technical solutions and sourcing needed to support the needs of the business
• Resolve incoming incidents relating to use of systems (second level support) in discussion with the caller, capturing relevant information for further analysis
• Ensure that delivery of all services is in line with requirements, providing support and continuous improvement
• Work with the rest of department to ensure operational and technical best practice, own initiatives for improvement
• For more complex problems, elicit sufficient details of the problem to enable the appropriate escalation path to be identified, and involves the appropriate specialist in problem resolution
• Own and manage projects for information technology deployment in stores (store development)

🚀 As an ideal fit, you should have 

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent work experience)
• 2-4 years progressive IT and end use experience 
• Good knowledge of  Office 365 (administration and solution development)
• Good knowledge of Active Directory, Microsoft Exchange, Teams Admin Center, Windows servers administration
• Familiarity with Azure technologies
• Familiarity with Power Apps and Power Automate will be considered a plus
• Working in shifts and open to travel

💎 What we offer 

• Continuous training in new technologies and tools 
• Career development and growth opportunities 
• Competitive bonus scheme, performance-based 
• Group health/medical insurance package 
• Internal wellbeing actions  

⭐ Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.