Service Designer

In Kotsovolos we embrace everything you have to offer.
Join our team and let’s #beMORE together!
 

📈 In numbers
3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year
 

🎯 Our goal
Planning our future and through latest technologies and innovation, make our lives better.
 

💼 Your everyday work-life

• Lead and deliver service design initiatives across digital, retail, and support service areas
• Conduct user research, journey mapping, and service blueprinting with cross-functional teams
• Facilitate co-creation workshops with customers and internal stakeholders
• Define and visualize the current and future state of services, identifying pain points and opportunities
• Translate findings into service concepts, prototypes, and MVPs for validation
• Collaborate with UX, product, tech, ops, and marketing teams to implement and scale solutions
• Contribute to strengthening service design capabilities across the organization by sharing knowledge and mentoring junior team members.

🚀 As an ideal fit, you should have

• Minimum 5+ years of experience in service design, design strategy, UX, or related roles
• Proficiency in service design tools (e.g., Miro, Figma, etc.)
• Experience in end-to-end service design (research to implementation)
• Background in design, human-centred innovation, or related fields
• Experience working in a cross-functional product and retail environment is a plus
• Familiarity with retail, consumer electronics, or service operations preferred.

💎 What we offer

• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/medical insurance package
• Internal wellbeing actions

⭐ Join #teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.