After Sales Lead - Cyprus

At Kotsovolos, we believe in your uniqueness and everything you have to offer! 
Here, you create your own current! 

📈 Our achievements in numbers 
3,000+ People | 100+ Stores | 2 Logistics Centers – 77.000 sqm | 2 Call Centers | 2 Modern Training Centers | Kapaskill – our live, personalized learning ecosystem | 75,000+ hours of training per year | 400+ different roles & 49 Business Units 

🎯 Our purpose 
Better Living. Everywhere. for Everyone! 

💼 Your everyday work-life 

• Manage five After Sales Business Units: Spare Parts Warehouse, Central Workshop, Service Points, External Partners & Premium Services Team of Techs
• Apply KPIs to all business units, monitor productivity, P&Ls, time of repair
• Follow up SLAs with Suppliers, Service providers & External Partners
• Develop, monitor & communicate reports regarding refurbished products business
• Finding new external partners, negotiating and signing Service & Repair agreements
• Updating store inventories with credits
• Communication with Call Center & Complaints admin (ex. lawsuits in coordination with the Legal department)
• Be the link between Greece repair service & spare parts department
• Communicating with local manufacturers in terms of warranty coverage and/or spare parts availability

🚀 As an ideal fit, you should have 

• Minimum 5 years of experience in a service environment
• Technical background in a relative field (electronics/engineering) would be considered a strong asset
• Good command of English Language
• People management skills
• Negotiation skills and knowledge of local competition
• Ability to cooperative effectively with other business units within the company

💎 What we offer

• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/medical insurance package 

⭐ Join #teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.