Customer Care Team Leader

At Kotsovolos, we believe in your uniqueness and everything you have to offer!
Here, you create your own current!
 

📈 Our achievements in numbers
3,000+ People | 100+ Stores | 2 Logistics Centers – 77.000 sqm | 2 Call Centers | 2 Modern Training Centers | Kapaskill – our live, personalized learning ecosystem | 75,000+ hours of training per year | 400+ different roles & 49 Business Units

🎯 Our purpose
Better Living. Everywhere. for Everyone!

💼 Your everyday work-life 

• Lead and inspire a team of internal and external Customer Care Agents to deliver excellent levels of individual/team performance and customer satisfaction
• Ensure training and development plans are maintained for all team members
• Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
• Monitor team member's performance daily
• Conduct the "flooring" process (performance monitor, change of duties, breaks, present agents, etc.)
• Conduct QAs based on the goal set each month
• Provide performance feedback to the team members

🚀 As an ideal fit, you should have 

• Minimum 2 years of team management experience
• BSc/MSc in Business Management or related field
• Familiarity with call center software and tools
• Proficiency in English and advanced computer literacy (MS Office)
• Strong communication and interpersonal skills
• Strong troubleshooting and problem solving skills
• Availability to work in morning and afternoon shifts

💎 What we offer 

• Continuous training in new technologies and tools 
• Career development and growth opportunities 
• Competitive bonus scheme, performance-based 
• Group health/medical insurance package 
• Hybrid working model 
• Internal wellbeing actions  

⭐ Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.