Customer Experience Specialist

In Kotsovolos we embrace everything you have to offer.
Join our team and let’s #beMORE together!

📈 In numbers
3.000+ Kpeople | 90+ stores | 2 modern training centers | 53.000+ hours of training per year

🎯 Our goal
Planning our future and through latest technologies and innovation, make our lives better.

💼 Your everyday work-life

• Support CX strategy on behalf of the team for operational optimization 
• Work closely with CX Partners, CX Experts and Project teams
• Be actively involved and initiate CX projects for improving customer satisfaction
• Support in customer journeys design and monitoring
• Maintaining reports and promote the feedback culture in design and deliverables
• Attend webinars or/and additional training following latest trends 

🚀 As an ideal fit, you should have

• University Degree required, in a related field such as Business or Marketing
• Working experience of 2 years minimum in similar position
• At least familiar with Customer Journey mapping methodology and CX related metrics
• Actively involved in social media, forums, blogs and following latest trends
• Strong communication and negotiation skills

💎 What we offer

• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/medical insurance package
• Discounts on our company’s products
• Hybrid working model
• Internal wellbeing actions

⭐ Join #teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.