IT Service Desk & Technology Center Specialist

In Kotsovolos we embrace everything you have to offer. Therefore, as #teamkotsovolos, we always seek out for more, focused on continuous development of our people, through latest technologies and innovation.

In numbers

• 3.000+ Kpeople
• 90+ stores 
• 2 modern training centers 
• 53.000+ hours of training per year

Our goal
Planning our future and through latest technologies and innovation, make our lives better.

Join our team and let’s #beMore together! 

The Role
We are looking for an IT Service Desk & Technology Center Specialist who will manage the provision of a range of computer and/or network services. Furthermore, they will assist users in the more unique situations requiring a broad knowledge of available hardware and software and they will also manage system or process improvement initiatives.
 

Your everyday work-life

• Identify the technical solutions and sourcing needed to support the needs of the business
• Resolve incoming incidents relating to use of systems (second level support) in discussion with the caller, capturing relevant information for further analysis
• Ensure that delivery of all services is in line with requirements, providing support and continuous improvement
• Work with those developing new applications to ensure they are effective and to facilitate knowledge transfer for user support
• Work with the rest of department to ensure operational and technical best practice, own initiatives for improvement
• For more complex problems, elicit sufficient details of the problem to enable the appropriate escalation path to be identified, and involves the appropriate specialist in problem resolution
• Own and manage projects for information technology deployment in stores (store development)

As an ideal fit, you should have

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent work experience)
• 2-4 years progressive IT and end use experience is common 
• Good knowledge of  Office 365 (administration and solution development)
• Good knowledge of Active Directory, Microsoft Exchange, Teams Admin Center.
• Familiar with Azure technologies
• Good understanding of Windows servers administration
• Familiarity with Power Apps and Power Automate will be considered a plus

What we offer 

• Continuous training in new technologies and tools
• Online technology courses powered by Pluralsight
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/ medical insurance package
• Discounts on our company’s products
• New, modern and pleasant HQs workplace
• Internal wellbeing actions

In Kotsovolos, we are fully committed to embracing diversity, empowering uniqueness and preventing discrimination. And we make that commitment an action, as an Equal Opportunity Employer and a proud signatory member of the Diversity Charter Greece, an initiative of the European Commission to promote diversity in the Greek workplace. Because our team doesn’t focus on Race, Color, National Origin, Ethnicity, Gender, Age, Disability, Sexual Orientation and Religion.